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Fort de notre expérience en déploiment des solutions de collaboration CISCO, nous vous proposons des formations haut de gamme, souples et personnalisées dans des formats variés, illustrées par des travaux pratiques grâce à notre Lab Snapcom unique en France |
Unified Contact Center Express and Unified IP IVR Deployment
Référence :
Cible :
Objectif(s) :
This course provides the student with hands-on experience and knowledge of tasks typically performed during Contact Center deployment. This includes the deployment of Unified Contact Center Express (Unified CCX and Unified IP IVR as contact center solutions. Tasks include planning, installation, configuration tasks, troubleshooting and creating Cisco scripts.the deployment of both IP IVR and IPCC Express as a contact center solution. Tasks include planning, installation, configuration, scripting, troubleshooting and application creation.
Pré-requis :
- Internetworking fundamentals
- Basic IP telephony fundamentals
- Cisco Unified Communications Manager deployments
- Cisco IP Phones and Cisco IP Communicator
- Contact Cneter Operations
- Microsoft Windows Server 2000, 2003, XP
- MS SQL 2000, MSDE databases
Contenu :
- CRS 4.0 Products Overview
- CRS Design and Ordering
- CRS Installation and Configuratio
- CRS Script Editor
- Basic Script Editor Steps
- Caller Input
- Database Access
- Logical Operations
- Caller Transfer
- Additional Editor Steps
- MRCP Speech Technologies
- VXML and Example Scripts
- Configuring Unified CCX
- Desktop Administration
- Remote Monitoring
- CRS Reports
- Backup and Restore Process
- Servicing and Troubleshooting
- CRS Release 4.5 Overview
- CRS Release 4.5 Installation
- CRS Release 4.5 Administration
- CRS Release 4.5 Contact Center
Prix :
Prochaines dates :
Aucune session disponible pour le moment, pour toute demande merci de nous contacter